Which practice supports resolving conflict while maintaining learning engagement?

• A. Publicly criticizing participants.
• B. Using restorative discussion and problem-solving techniques after establishing ground rules.
• C. Ignoring conflicts unless they escalate.
• D. Removing participants from the session.

Answer: (B)

Resolving conflict while keeping learning engagement hinges on creating a safe, accountable space where concerns are addressed constructively. Establishing ground rules gives everyone a clear framework for respectful communication and what to expect when disagreements arise. A restorative discussion brings those involved together to share how the situation affected them, listen to others, and identify the impact on learning, followed by brainstorming practical steps to repair relationships and prevent recurrence. This keeps the focus on learning, maintains participation, and builds trust in the group, making engagement more sustainable. Publicly criticizing can shame participants and shut down honest dialogue; ignoring conflicts lets issues fester; removing participants disrupts learning and exclusion.